From our supplier’s page:

Why Choose Rinnai?

Everyday, the lives of millions of people across the US and Canada are enhanced by Rinnai’s products.  Rinnai aims to be the best company you have ever worked for or partnered with.

Make a difference: Our products provide society with a more comfortable way of life.  We enhance peoples’s lives with our products and with our involvement in our communities.

Grow with us and be rewarded: We are small enough for each associate to make an impact, and feel challenged at work.  The more you contribute to Rinnai’s success, the more opportunities that await you. Various rewards for employees, dealers, skilled traded professionals and customers are waiting on you to take the first step to engagement.

Be a part of something big: Our culture and philosophy has enabled us to become the leading trusted brand as well as a very desirable employer. 

Customers First

Customers are at the center of our culture and our belief system.  Nearly a century of innovation in residential and commercial water heating with a focus on “enhancing lives by changing the way water is heated” for everyone. We are committed to continuing our long tradition of providing the best quality that made us the number one selling brand of tankless water heater systems. Dedicated to a smarter kind of comfort, our value-added products continue to provide breakthrough technology by staying ahead of the demands of an ever advancing world.

Rinnai America Quality Policy

“We are committed to exceeding customers’ expectations by providing safe products and excellent services through unwavering organizational focus on our Cultural Beliefs and Continuous Improvement.”

Unwavering Quality Standards

Throughout the world, our standards for quality remain unsurpassed. All factories are ISO 9001 and/or ISO 14001 certified. All products distributed in North America have been approved by the Canada Standards Association (CSA) and adhere to the strict standards of American National Standards Institute (ANSI).

  • Advanced automation and precision assembly processes have made our manufacturing facilities an industry model for efficiency
  • Every product undergoes a rigorous series of live tests before ever shipping out of our manufacturing location or distribution centers
  • Rinnai America is one of the few tankless water heater providers with its own state-of-the-art Canadian Standards Association (CSA) Certified Testing Laboratory, including CSA accredited lab technicians
  • All products distributed in North America have been approved by the CSA and adhere to the strict standards of the American National Standards Institute (ANSI)


Only Rinnai offers the quality and reliability that is built on a history of industry leading advancements. Rinnai controls quality through in-house design, engineering and manufacturing, and ensures your satisfaction with in-house support 24/7/365.  Just as important is support before and after the product is installed. That’s why we’re here 24/7/365 with industry-leading warranties and a network of independent dealers trained on everything from product selection to installation and repair.